FAQ

Yes. Almost all foreign products must be marked in English in a conspicuous place (e.g. “Made in China”). The mark must be permanent, clear, and remain visible until it reaches the ultimate purchaser. If packaging could imply another origin (such as a US city name), the true origin must appear nearby in comparable size.

All solid wood packaging (pallets, crates, dunnage, etc.) must meet ISPM 15: heat treatment (HT) or fumigation (MB), with a visible IPPC mark (country code, treatment provider number, and method). Non-compliant wood packaging can result in the entire shipment being refused and possibly returned immediately.

Yes. Most formal entries require a customs bond. It is a guarantee to CBP that duties and penalties will be paid. Bonds are either single-entry or continuous (usually annual). Without a valid bond, CBP will not release the cargo. Bond amount is typically based on estimated annual duties.

The invoice must be in English and accurately state: a precise goods description, quantity, value, and the eight-digit HTSUS number, plus the seller’s or manufacturer’s full name and address. Common rejection reasons include vague descriptions (e.g. “accessories” only), undervaluation, or an HTS code that does not match the cargo.

Product details are available on each service page, or you can contact our team for a walkthrough of booking, tracking, and warehouse systems.

Our core offering is cross-border logistics. System integrations and tracking tools are provided as part of logistics operations. For custom software or website development, please contact your account manager to discuss available options.

An indicative rate is a reference quote based on current market conditions. Final pricing may change with space, sailing date, cargo details, and destination charges. Confirm the locked rate with your account manager before booking.

As a key shipping resource serving tens of thousands of visitors every day, companies across shipping and logistics can benefit. ETEXCEL products and solutions create opportunities especially for: • Exporters / importers • BCOs • Freight forwarders • Trucking companies • Vessel owners

The Importer of Record is the party legally responsible for the imported goods and customs clearance. Eligible parties include the owner, the purchaser, or a licensed customs broker authorized in writing. A “nominal consignee” who only holds the bill of lading (such as some freight forwarders) usually cannot serve as IOR because they lack a financial interest. If you are not a US entity, you may apply to CBP for a Customs-Assigned Importer Number (CAIN).